Ten years in IT, seven in network infrastructure. Current role first.
Promoted to senior in May 2026. National network support for five partner organizations. Palo Alto and GlobalProtect daily, FTD/FMC, Meraki, Cisco ISE (802.1X EAP-TLS, TACACS+, with the supporting AD GPOs and CA trusts) and Python automation. Took over support of the Silver Peak SD-WAN environment in 2026.
Network Operations Center and data center support: Layer 1, hardware lifecycle, VLAN port work, SolarWinds, Active Directory and ISP change control.
Escalated tickets across Microsoft 365, Active Directory, Group Policy, JAMF, SCCM and the Meraki dashboard. Installed Cisco equipment, backed up configurations and performed IOS upgrades.
Onsite and remote support for education agencies, basic Cisco network administration, and copper and fiber cable runs. Managed workstation lifecycle for Windows and Apple devices.
Repaired and built PC and Apple systems, removed malware, and installed Cisco equipment and cabling at customer sites.
Microsoft Official Course 20741, Networking with Windows Server (2021) · Computer Network Essentials, Amarillo College (2016) · A.A.S., South Plains College (2012)